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Delivery & Return

Delivery

We aim to deliver your order as soon as possible as we understand the feeling when you wait for the goodies to arrive! That's why we offer a FREE Next Day UK Delivery* on all our in stock items. If in doubt, you can simply contact us to confirm the availability. 

If an item is not in stock, we will aim to deliver your order within 5 to 7 working days after receiving your order. However this may not always be possible, when this is the case, we will indeed be in touch with an estimated Time of Arrival (ETA) via email or phone. Some special orders will have longer lead time time, so please do check the description on the product page for specific delivery timescale.

Rest assured, your order will be fully insured for your peace of mind. A signature will be required upon delivery, and a tracking number will also be emailed to you immediately after dispatch, so you can track your order online at any time. When your order is out for delivery, we may also send you a text message on the day to notify you depending on the service used.

 

Free Next Day UK Delivery*
We use Royal Mail 1st class sign for service on smaller items. Although 98% of our order are delivered the next day, this is not guaranteed. If you need a guaranteed service, please contact us to arrange this and an extra cost may apply. 

For larger items, we use Parcel Force express 24 which is guaranteed for next day delivery, they will also send out a text message and email notification to notify the status of your shipment on the day of delivery.

We use DHL for all international orders, they can reach most places in the world within 1-3 working days, which is very impressive! Simply enter your full address and the correct postal code to get a shipping quote, please do not hesitate to contact us if you experience problem when checking out.

 

Return

We want you to be 100% satisfy with your purchase, therefore we offer a no question asked 14 days return policy. Simply write to us within 14 days of receiving your item to notify us with your intend to cancel or exchange. A full refund will be issued, once we have received the item back in an unused condition, and in its original packaging. We will be unable to accept a return if the item has been used or not in its original packaging.

The above does not apply to special order items.

When returning your order, please ensure you pack it carefully and purchase the necessary insurance to cover the value of the goods, as we will not be able to accept a return if the item is damaged during the return delivery. 

Unless the item is not fit for purpose, not as described or not of satisfactory quality, we will not be able to refund your return postage under any circumstances.

Please Contact Us if you have any question or suggestion in relation to our delivery and return policy.