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Frequently Asked Questions

Frequently
Asked Questions


Do you ship internationally?

Yes we do ship internationally.

Simply add the parts to cart and enter your full shipping address including postal code for an instant shipping quote.


When will I receive my order?

At ML Performance, we are working hard to fulfil your orders as fast as possible. Most in-stock items orders are processed within 24 hours. Subject to Availability.

The estimated lead time for dispatch is displayed on the product page, should there be any delay we will write to you at the earliest opportunity to inform you of the estimated lead time.

An order update email containing the estimated dispatch date will also be sent after an order is placed to inform when you could expect your order to be dispatched.


What is your return policy?

We can certainly accept a return if the part is unused and is returned in its original packaging. Simply write to us within 14 days of receiving your item to notify us with your intend to cancel or exchange. A full refund will be issued, once we have received the item back in an unused condition, and in its original packaging. We will be unable to accept a return if the item has been used or not in its original packaging. The above does not apply to special order items.

We will process the return and refund once we receive it and inspect it. Refunds usually taking about 3-5 days to be processed. Please return the part to the following address:

ML Performance

57 Church Street,

Staines-Upon-Thames,

Surrey,

TW18 4XS

When returning your order, please ensure you pack it carefully, include a note of your order number and name and purchase the necessary insurance to cover the value of the goods, as we will not be able to accept a return if the item is damaged during the return delivery.


Do you offer financing on your parts?

Yes, we offer Klarna as an convenient way to pay for your order!

To learn more, you can check out our Klarna page


Is this part compatible with my vehicle?

We list the compatible cars under the compatibility section on each product listing.

However, If you are unsure whether or not a certain component is compatible with your car, feel free to send a query to info@mlperformance.co.uk or though our online chat together with your vehicle's VIN so that we can check for you.


What does it mean when the part that I am interested in is Available on Stock Order?

For items that are "Available on Stock Order", we will be ordering from our suppliers on set dates therefore there is a lead time involved.

For more information on this, Click Here!


Am I charged VAT for my order?

For customers in the United Kingdom, 20% VAT is included within your order upon checkout.

As for our International customers, we do not charge UK VAT upon checkout. However, do note that once your order arrives at your destination country, your local import duties, taxes and other fees may apply. You will be issued a separate invoice for these fees, if any.


Why do I need to pay import customs & duties in my country when I've already paid shipping charges?

As we are no longer in the EU due to Brexit, we do not charge VAT when you check out with us via our website. Instead, you will get a custom import tax bill from your local tax office when the goods arrive in your country.


How can I get a VAT invoice/Receipt?

You can simply download your VAT invoice/Receipt in pdf format using the link within your order confirmation email.


Where can I get a status update for my order?

To check on the status of your order, feel free to email your related queries to updates@mlperformance.co.uk


I paid for DHL Domestic Express, where is my order?

The DHL Domestic Express shipping option you have selected during checkout simply means your order should arrive in 1 business day from time of dispatch. This subjects to the availability of the products ordered.


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Contact Form

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Still Need Assistance?

Still Need
Assistance?

If you need further assistance, feel free to contact us through the following channels:


Email

info@mlperformance.co.uk


Phone Number

(+44) 1784 614 192


Address
ML Performance Limited
57 Church Street
Staines-Upon-Thames
Surrey
TW18 4XS
United Kingdom