SECTION 27 - SPECIAL ORDER CANCELLATIONS

We understand that circumstances may change, and you may need to cancel a Special Order. While we strive to be flexible, please be aware that cancelling a Special Order is subject to our approval and not guaranteed. This is because these items are procured specifically for you and involve limited availability.

There are several factors we consider when reviewing your cancellation request:

• Order Stage: If the order has already been placed with the supplier or production has begun, cancellation may not be possible.
• Supplier Policy: Certain suppliers have specific cancellation policies for special orders, which we must follow.

If we approve your cancellation, a 30% restocking/handling fee will apply to cover administrative and processing costs. This fee is non-refundable.

However, we understand that mistakes happen such as ordering incorrectly. In exceptional circumstances, such as our error (e.g., wrong item shipped) or supplier error (e.g., damaged product), we will waive the restocking fee and work to rectify the situation at no additional cost to you.

In General, Special Orders cannot be returned for a refund or exchange.

Please also note that Special Orders may have extended lead times up to 6 months, depending on supplier availability. This information will be provided during the order stage.

While we cannot guarantee cancellation, we value your satisfaction and will make every effort to accommodate your requests within the limitations outlined above. By placing a Special Order, you acknowledge and agree to these terms and conditions.

Fitment Responsibility for Special Order Items

Customers are solely responsible for ensuring that any Special Order item is suitable for their vehicle prior to purchase. To assist in verifying compatibility, ML Performance may request your Vehicle Identification Number (VIN) or vehicle registration number.

If you choose not to provide this information, you acknowledge and accept that we cannot confirm fitment or compatibility, and you agree to proceed at your own discretion.

Once a Special Order has been confirmed and processed, it is strictly non-cancellable and non-returnable, except in cases of confirmed supplier or manufacturing fault. ML Performance shall not be held liable for any fitment issues, incompatibility, or related costs arising from incomplete or incorrect vehicle information, or from the customer’s decision not to provide a VIN or registration number.

By placing a Special Order, the customer expressly acknowledges and agrees to these responsibilities and accepts full liability for the fitment and compatibility of the ordered item.